FAXAGE Review Hot

I used to work from home only occasionally and I would have to drive to the office to send and receive faxes. I was always wondering whether something I needed had come in over the weekend, etc. Now I'm working from home more frequently and Faxage has totally eliminated that problem! I like it so much I think I might even use it when I'm in the office, just so I will get faxes sent to my email and never have to worry about someone else accidentally taking or losing an important document. It's super easy to use and I have not had any customer service issues that required attention.

I am very happy with this service. It works in a very timely manner, and love that I can print off the confirmation that the fax was successful! Well work the investment, and easy to use! Easy to maneuver the software. Very satisfied. An answer to my needs for sure! Thank you.

Easy to use; would love to see the interface just a tad better but overall satisfied with the price, service and the fact that it is HIPPA compliant!

very great service

Great addition to our company.

Looking for ease of use and reduce paper waste... this is the perfect solution!

We are brand new to faxage, onboarding was very easy and so far the service has been great.
Our front desk manager requested an online fax system to help us save on paper and ink, looks like it is working!

I am happy and thankful for this awesome service! You make my life easier!
Cheers to you!
Meg

I works.

I AM VERY NEWCOSTUMER BUT IT IS VERY EASY TO USE AND LOVE YOUR FAST RESPONSE TO ANY QUESTION OR CONCERN. THANKS,

Fantastic easy way to send and receive faxes.

It takes a while to scan; by the time I need customer service, it's after business hours since I live in CA.

Thanks for the amazing product!

I have used several different APPs to meet my personal and professional FAX needs--most of them costing me more per month than FAXAGE. While the whistles and bells might differ, I am honestly more pleased by my interaction with and results from this service than any others. They have simplified the process to the point where it is what it should be...easy. They have reduced the price to what it should be...fair. I am happy to be paying less for more, and who wouldn't be? I have been using email to FAX for years now and wholeheartedly believe that FAXAGE is my best value and service to date.

Very pleased new customer here.

So much easier then faxing

Reasonable fees for great service

so far so good

New customer transferred from SFAX.
Let's start with the great features:
1. Excellent customer service via email. They helped me with the porting and transition.
2. Cost effected HIPPA compliant with BAA signed for 8 bucks average a month 300 pages (will probably upgrade and move over other lines eventually)
3. Android, IOS, Web interface Mobile friendly (fingerprint locked), Even a printer driver!
4. TLS to TLS, great guide on how to be compliant, PGP, or portal based.
5. EXCELLENT user controls, permissions, well laid out and features explained.
6. Great auditing and reporting tools


Now the bugs/minor annoyances
1. We use a password manager and long randomized password, the "company field" always gets in the way. Would prefer if the user id, then password and then maybe the company field were rearranged so it doesn't get in the way (better yet eliminate the field if it's not needed)
2. Trying to figure out how to sign and send a document with the pdf annotation do we sign download and fwd the document or is there a way to sign and send in the mobile app?
3. Replying to a fax with a signed document means you have to forward it to the same number really tough to do when you are mobile no way to copy the number and send it.
4. The apps don't refresh easily seems to be a lag not sure what is causing it.
5. No preview of the fax in the portal you have to click and view/download.

Features requested
Automatically upload all incoming/outgoing faxes to a cloud service (may be possible but I can't find it)

Batch management limited to deleting, would like to be able to download multiple faxes or download a folder to our system


Bottom line:
I've used Vonage, SFAX, and FAXAGE and other services (including efax)
They keep it clean, simple, and efficient.
I strongly recommend FAXAGE. Not sure if you can beat them with their current feature set.
I'm telling all my fellow physicians to get it. It is a GREAT tool for new residents who may need to send faxes that are HIPAA compliant.

I’m new to this and was super surprised by the easy, reliable and convenient service it provides. I liked that I had the ability to choose my own fax number. And I love that it 3 simple steps. Put the number in, upload your documents and press send! As simple as the definition.