MetroFax Review Hot

I have overall been satisfied with Metrofax, however, when signing up for a mid-high level package I was offered a free trial and accepted it thinking hey, two weeks to a month of free use will save a little money before the billing starts.

Turns out, after the free trial is over, they sign you up for their lowest plan, regardless of what you requested at signup before you agreed to the trial, then proceed to overbill the living crap out of you.

Calling customer service was useless, they claimed this was in the fine print of the trial agreement and there is nothing they could/would do except upgrade the plan for the next billing cycle.

Horrible customer service. Sneaky billing practices.

Their fax service is fine though. So, take that for what its worth. I'll probably take my business elsewhere the next time I come across a good internet fax service.

Let me say that. I went thru RingCentral for 1 year, MyFax 1 year and eFax 6m. So far nobody can even come close to those guys from metrofax. This is the only service where you can control number of attempts and rings. Also, at the time I switched to them(2 years ago), they were the only fax service to offer html/htm file extensions as an attachments(if you decide to use an e-mail).

Since I do everything automatic, thru my website, the faxes are just flawless.

1000 pages for $12.95 plus $0.03c a page after that is the lowest in the market. Those negative reviews you will see here and there are just based on illiterate individuals with limited ability and vision for the service.

I only use it because I've used it for years, and every year I think they'll get better, but no, the interface gets worse. It has all sorts of weird problems - best example is that you can't send more than 100 faxes if there is a cover page, and even if you specify no cover page, it gives you a hard time each time you attempt to go over the 100 contact limit. Why does faxing software have to be this bad?

I AM GLAD I WENT WITH METROFAX. I RESEARCHED A LOT OF THE COMPANIES, FOR MY MONEY METROFAX IS THE WAY TO GO. VERY EASY TO USE, FRIENDLY SUPPORT, VERY FASSSSST FAXING!!!!, I USUALLY SEND 20 PAGES AT A TIME. IMMEDIATE CONFIRMATION. DON,T WASTE YOUR MONEY WITH OTHER SERVICES. NO FREE TRAIL PERIOD BUT THE SECOND MONTH WAS FREE AND NO SET UP FEE. KEEP UP THE GOOD WORK GUYS, HIGHLY RECOMMEND .

I'm the IT director of our company (http://www.aplusbenefits.com), and I effectively replaced our traditional fax machine functionality with MetroFax after utilizing the reviews on this website.

The decision has been great, and we've been using between 50 and 60 efax lines through MetroFax for many months now. The service and support is responsive, and the efax features provided are adequate enough for our needs, even if some other providers offer more. Best of all, MetroFax was the only real solution that offered an economical price for us as high-volume fax users. As to reliability, few users have reported any problems, and there was only one day where for about half the day the service was offline.

Tip: Make sure to use the computer downloads (efax printer, Outlook efax button, and Office efax support) to give yourself even more power and flexibility with the service.

With the exception of a few times where I had a hard time getting a fax to send to a specific number in Canada (other numbers worked fine), I have nothing to complain about with MetroFax... In fact, I REALLY love their interface, it's pretty amazingly simple to navigate and find exactly what you need!