MetroFax's Website

Internet Fax Features

Available Numbers
  • USA/Canada Toll-Free
  • Local Number in USA
Fax Sending
  • Email to Fax
  • Fax from Website
  • Fax to Multiple Recipients
  • Emailed Delivery Confirmation
  • Text Message Delivery Confirmation
  • Auto Re-Send
  • Multiple Docs per Fax
  • Fax Internationally
  • Unlimited Fax Storage
  • Transmission Scheduling
Fax Receiving
  • Fax to Email
  • Multiple Email Recipients
  • Never Busy Tone
  • Fax Forwarding
Additional Features
  • Fax Cover Pages
  • Fax Logs and Reporting
  • Fax E-Signatures
  • Print Sent / Received Faxes
  • Outlook/Outlook Express Support
  • PDF Fax Downloads
  • TIFF Fax Downloads
  • Microsoft Office Integration
  • SSL Security

Contact Information

Phone Number
1 888 321 3121
Fax Number
1 425 373 1100
Office Address
13400 NE 20th Street
Suite 49
Bellevue, WA 98005-2026
Office Hours
Monday - Friday: 8am to 6pm Pacific Time
Sales Email
This email address is being protected from spambots. You need JavaScript enabled to view it.
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MetroFax Review MetroFax Hot

User rating
 
7.6 (6)

MetroFax is a leading provider of Internet faxing with advanced features and flexible usage plans starting at $7.95 per month. Individuals and companies of all sizes have come to depend on the simple, affordable, and reliable MetroFax service. Customers enjoy no contract, no gotcha service and generous monthly allotments of any combination of inbound or outbound faxes. MetroFax offers a choice of inbound toll-free or local fax numbers in thousands of cities across the U.S. and Puerto Rico. And, no matter where MetroFax customers fax within the U.S., Canada, and Puerto Rico there are no extra charges for long distance or transmission time charges.

MetroFax is used by thousands of companies around the world. Whether they chose MetroFax to replace a traditional fax machine or server, or transition from an alternative or pricey Internet solution, they now share something in common — they come for the value and functionality and they stay for the unmatched service. MetroFax remains committed to expanding and building long-term customer relationships.

MetroFax provides Internet faxing from email, Microsoft Office applications, and almost any Windows-based program. MetroFax is now available on Android and iPhone smartphones. And for customers with an investment in traditional fax hardware, our MetroFax LX Gateway provides a way to leverage existing fax equipment with the power of the MetroFax service.

We designed MetroFax to seamlessly integrate into your daily business. You don't need an IT department to manage fax hardware and supplies. Your employees can be better organized, no matter where they are with affordable and reliable MetroFax solutions for the desktop, the Web, or smart phones. And as your business grows, MetroFax grows with you.

  • Flexible Plans
    We have a plan for any size or budget. Our plans are designed to match your business today and tomorrow. Plans starts at $7.95 per month and include any combination of 500 incoming or outgoing fax pages.
  • Simple to Use
    Send from your existing email account, any Web browser, or directly from Microsoft Office or nearly any Windows software application.
  • Get a Number or Bring Your Own
    MetroFax uses a dedicated fax number either in your community or toll-free number for a national reach. Already have a fax number? In most cases you can transfer it to MetroFax.
  • The Fax Machine You can Take with You
    Download the MetroFax app for Android or iPhone smart-phones. You'll never miss a fax no matter where you are.
  • Help when You Need It
    When you need assistance, experience the customer service difference at MetroFax. Our U.S.-based support team is ready to help.
  • Leverage Your Fax Investment
    Want to keep your existing fax machine? The MetroFax LX Gateway transforms it into an online fax machine. Keep the familiarity of your existing fax, but the added features and value of MetroFax.



If you use or have used MetroFax in the past, please share this page using the buttons above and be sure to leave a rating and review of the service so other people can make an informed buying choice based on your experiences! It's free and you are not required to register!


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MetroFax Reviews

Ratings (the higher the better)
Reliability*  
How many times has the service failed? If never, please rate a 10.
Features*  
Do you feel the service is missing features? If it has all the features you need, please rate a 10.
Ease of Use*  
How easy is the service to use? If you have never had a problem, please rate a 10.
Customer Support  
How helpful and efficient was Customer Support? If you have never used customer support, please choose No Rating.
Satisfaction*  
How satisfied are you with this service? If you are completely satisfied, If you have never had a problem, please rate a 10.
Comments*
 
MetroFax 2013-05-30 18:42:22 Brian Moore
Overall rating 
 
5.4
Reliability 
 
10.0
Features 
 
8.5
Ease of Use 
 
7.0
Customer Support 
 
1.0
Satisfaction 
 
0.5
Reviewed by Brian Moore    May 30, 2013

Decent fax service, DONT sign up for their free trial; bad customer service

I have overall been satisfied with Metrofax, however, when signing up for a mid-high level package I was offered a free trial and accepted it thinking hey, two weeks to a month of free use will save a little money before the billing starts.

Turns out, after the free trial is over, they sign you up for their lowest plan, regardless of what you requested at signup before you agreed to the trial, then proceed to overbill the living crap out of you.

Calling customer service was useless, they claimed this was in the fine print of the trial agreement and there is nothing they could/would do except upgrade the plan for the next billing cycle.

Horrible customer service. Sneaky billing practices.

Their fax service is fine though. So, take that for what its worth. I'll probably take my business elsewhere the next time I come across a good internet fax service.

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01
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MetroFax 2013-04-19 02:15:24 Vlad the III
Overall rating 
 
10.0
Reliability 
 
10.0
Features 
 
10.0
Ease of Use 
 
10.0
Customer Support 
 
10.0
Satisfaction 
 
10.0
Reviewed by Vlad the III    April 19, 2013

The best out there

Let me say that. I went thru RingCentral for 1 year, MyFax 1 year and eFax 6m. So far nobody can even come close to those guys from metrofax. This is the only service where you can control number of attempts and rings. Also, at the time I switched to them(2 years ago), they were the only fax service to offer html/htm file extensions as an attachments(if you decide to use an e-mail).

Since I do everything automatic, thru my website, the faxes are just flawless.

1000 pages for $12.95 plus $0.03c a page after that is the lowest in the market. Those negative reviews you will see here and there are just based on illiterate individuals with limited ability and vision for the service.

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10
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MetroFax 2013-01-08 02:41:00 Robert
Overall rating 
 
1.9
Reliability 
 
3.5
Features 
 
0.5
Ease of Use 
 
0.5
Customer Support 
 
3.0
Satisfaction 
 
2.0
Reviewed by Robert    January 08, 2013

Not as great as they say.....

I only use it because I've used it for years, and every year I think they'll get better, but no, the interface gets worse. It has all sorts of weird problems - best example is that you can't send more than 100 faxes if there is a cover page, and even if you specify no cover page, it gives you a hard time each time you attempt to go over the 100 contact limit. Why does faxing software have to be this bad?

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MetroFax 2011-06-25 14:55:24 BETTY
Overall rating 
 
10.0
Reliability 
 
10.0
Features 
 
10.0
Ease of Use 
 
10.0
Customer Support 
 
10.0
Satisfaction 
 
10.0
Reviewed by BETTY    June 25, 2011

SUPER GREAT SERVICE

I AM GLAD I WENT WITH METROFAX. I RESEARCHED A LOT OF THE COMPANIES, FOR MY MONEY METROFAX IS THE WAY TO GO. VERY EASY TO USE, FRIENDLY SUPPORT, VERY FASSSSST FAXING!!!!, I USUALLY SEND 20 PAGES AT A TIME. IMMEDIATE CONFIRMATION. DON,T WASTE YOUR MONEY WITH OTHER SERVICES. NO FREE TRAIL PERIOD BUT THE SECOND MONTH WAS FREE AND NO SET UP FEE. KEEP UP THE GOOD WORK GUYS, HIGHLY RECOMMEND .

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MetroFax 2011-06-25 14:54:39 Jax Stephens
Overall rating 
 
8.8
Reliability 
 
9.0
Features 
 
8.0
Ease of Use 
 
9.0
Customer Support 
 
9.0
Satisfaction 
 
9.0
Reviewed by Jax Stephens    June 25, 2011

For Affordable High-volume eFaxing, Look No Further

I'm the IT director of our company (http://www.aplusbenefits.com), and I effectively replaced our traditional fax machine functionality with MetroFax after utilizing the reviews on this website.

The decision has been great, and we've been using between 50 and 60 efax lines through MetroFax for many months now. The service and support is responsive, and the efax features provided are adequate enough for our needs, even if some other providers offer more. Best of all, MetroFax was the only real solution that offered an economical price for us as high-volume fax users. As to reliability, few users have reported any problems, and there was only one day where for about half the day the service was offline.

Tip: Make sure to use the computer downloads (efax printer, Outlook efax button, and Office efax support) to give yourself even more power and flexibility with the service.

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30
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MetroFax 2011-06-25 14:53:28 Andre Leroux
Overall rating 
 
9.4
Reliability 
 
9.0
Features 
 
9.0
Ease of Use 
 
10.0
Customer Support 
 
10.0
Satisfaction 
 
9.0
Reviewed by Andre Leroux    June 25, 2011

Amazing Interface!

With the exception of a few times where I had a hard time getting a fax to send to a specific number in Canada (other numbers worked fine), I have nothing to complain about with MetroFax... In fact, I REALLY love their interface, it's pretty amazingly simple to navigate and find exactly what you need!

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