FAXAGE offers email to fax, fax to email, and web based faxing with a focus on price and performance.
FAXAGE primarily serves small and medium business markets by offering Internet fax services designed for multiple users with multiple fax numbers on a single account. The service also offers a scalable, wholesale Fax API service for large enterprises and ITSP or VoIP carriers who resell the services as their own branded electronic fax offering.The email fax, online / web fax, and API fax interfaces are available to any account, regardless of size. This makes FAXAGE a flexible electronic fax solution that can be tailored to business process requirements.
FAXAGE also features industry-leading security options including SSL/TLS transport, PGP security and password-based security for faxes.
FAXAGE strives to be the recognized value leader in Internet Fax by offering the best balance of price, quality, performance and features in its space.
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FAXAGE2016-12-16 21:02:58Holly Crosgrey
Ease of Use
Reviewed by Holly Crosgrey December 16, 2016
Review by Resources for Canadian Business Owners Inc.
I have used a number of online fax services for years now. There always turns out to be a problem. The last one I used worked great for a year and then all of a sudden they no longer were capable of sending a 13-page fax. I have been using this service for about 4 months. Not a single problem. When I have a question, I get a quick answer. Price is right. No problems with the length of a fax. I highly recommend them.
I've used this service over the past month. Because it was a new environment it was a small learning curve. I was with my previous service about 5 years and was very happy with them before they were purchased by a larger outfit. I'm ecstatic to say that it looks like Faxage is a hero and not a zero. I wish my hosting company was a good as these folks because I wouldn't have to move away from them as their service was fine as well until it was purchased by a larger outfit. I know that I will be with Faxage as long as the service stays the same, the price is competitive, and they are not purchased by a larger outfit.
I was looking for an online fax option for a small business. I do not handle a large quantity of faxes, but needed something simple and straightforward. After some research I found this option and liked the price and just how easy it was to send and receive via my email. In addition, the setup was easy. I also like the confirmations I get about the faxes.
This is likely the most inexpensive product that actually works well on the market where you can fax and have your own fax number. I have tried various services other such as efax and frankly the price is inflated for what you get. About 95% of business interactions can use an email for both sending and receiving documents. But for those businesses (gov't agencies, etc) that insist on sending and receiving faxes this is the service for you. There are some oddities with the service - such as the obligatory Company ID- even for individuals and the relatively sparse help documentation - it seems like only Company/API documentation exists(?) but most is pretty intuitive. I also like that I can fax from my email (email@example.com) or use the online platform. The site covers everything you would need fax status, downloading documents,etc.
One of the rare online fax providers that offer more than 5 authorized users
Our long-time online fax provider has been bought out by a large organization, I don't want to name it here but it's one of the biggest ones out there. As a result of the acquisition, our company incurred an unforeseen limitation of being restricted to only 5 authorized users, meaning, only 5 people from our small business could send faxes using email. When I called them, they simply told me that there was nothing they could do and to alleviate this restriction, I had to open another account. I felt like this was unfair, immediately conducted an online research and finally arrived at FAXAGE. Thankfully, they do not have such a restriction. The setup took me (I went into all the details possible) around an hour and since then, everything's been working just fine. Couldn't be more satisfied - I hope many more will realize this gem of a provider and switch over.
Our experience with Faxage has been excellent. We have drastically reduced the amount of time spent on faxing, as well as reduced the expense of printing and paper shuffling. The unlimited user feature has allowed our staff to begin faxing from the field. We use the folders and storage to manage the high volume of faxes we receive daily, and the security features allow access to staff who need to read or view but not allow deleting until its time. No more lost faxes. We have found their customer services to be very good with timely response to all questions and concerns.
We are new to FAXAGE, but we love it. It makes transferring our faxes to our patient's chart simple and easy - what was taking us 10 - 15 minutes a chart is now just seconds! Thanks for making our office run so much smoother!!
Positives: full-featured, easy to use, reliable, and GREAT CUSTOMER SUPPORT!
Faxing through a web portal usually carries with it a security risk. However, Faxage offers PGP encryption to keep your faxes safe during transport. Also, for you programmers, an API is provided to include faxing capability in your apps. Additional users can be added to your account, with separate routing. Multiple ways to fax are provided. Faxing rates are very reasonable.
Negatives: Although PGP is available, it hasn't worked for me (yet). I've been working with Christian in customer support to try to narrow down the issue. Did I mention how great is Faxage customer support? Every email client is different in the way it handles encrypted emails and attachments. My setup: Apple Mail using GPGTools for PGP encryption.
Overall: Although I cannot, yet, use Faxage for sensitive information, It is my go-to for all other faxing needs. Best in class!
I am very well pleased, I am a repeat customer; chose you all over even looking for another Fax Team! Wishing you much continued success!! Thanks and best regards, Brenda Fitzgerald --H & F Photo Express
I use this service to submit investment trades which is time sensitive. I have used this service for almost 1 year. To date it has not failed. It is simple to use and as a result I never had to call up customer service. I would recommend this service to my friends.
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