Email Marketing/email-marketing/verticalresponse-review.htmlClaim This Business
Thousands of small businesses and non-profit organizations depend on VerticalResponse to send their email marketing campaigns. Whether you're sending an email newsletter to a dozen loyal fans or an email marketing promotion to 10,000, we simplify your marketing so you can conquer the ten million other things on your to-do list. That's why we're one of the largest, fastest growing and trusted email marketing providers around. Over 700+ professionally designed templates, social media sharing, superb deliverability, real-time tracking & flexible pricing.
VerticalResponse offers more than just Email Marketing
New! Roost™ Social Media Marketing - Take the guess work out of social media marketing. Publish content to Facebook and Twitter from one website and expand your reach beyond the inbox.
List Building Tools - Get free opt-in forms to capture key information from your website visitors. Then email, survey and invite them to events!
Online Surveys - Get instant customer feedback to improve your business! 18 pre-built templates. Create, send and analyze professional surveys with ease.
Event Marketing - New! Easy to use tools and templates plus social media links to help fill and track attendance for your event.
Direct Mail Postcards - Easy-to-use design plus 75,000 top-quality free images. No minimum order size. We print, address and mail them 1st class for you!
Award-Winning Customer Support- Yay! VR just awarded Best Support Team at American Business Awards! We offer excellent support 7 days a week.
If you use or have used VerticalResponse in the past, please share this page using the buttons above and be sure to leave a rating and review of the service so other people can make an informed buying choice based on your experiences! It's free and you are not required to register!
VerticalResponse Screenshot Gallery
VerticalResponse Reviews
Average user rating from: 2 user(s)
Overall rating
5.3
Reliability
6.0 (2)
Features
7.3 (2)
Ease of Use
7.0 (2)
Customer Support
1.0 (1)
Satisfaction
5.3 (2)
Your opinion matters!
If you have experience with VerticalResponse, we kindly ask that you please share your thoughts with others on this website by submitting an honest, detailed review. Your feedback will help prospective clients decide which service provider to choose and is incredibly valuable to the community itself as well as VerticalResponse's representatives that read this website.
Please do not use this form for support inquiries. Be aware that these reviews may also be syndicated and displayed on VerticalResponse's website, and as such a strict review policy is in effect. All reviews are moderated prior to being published, and reviews that do not contain concise, detailed comments or do not support their associated ratings will not be published. We urge you to be as detailed as possible when leaving feedback, as VerticalResponse may also use this information as feedback for their business and are themselves encouraged to reply to reviews posted to their listings.
VerticalResponse2014-09-15 15:00:41Mark
Overall rating
2.6
Reliability
2.0
Features
5.0
Ease of Use
4.0
Customer Support
1.0
Satisfaction
1.0
Reviewed by Mark September 15, 2014
Sketchy service.
In reading the highly positive reviews of this company/system, I'm forced to believe that the positive reviews were possibly written by their own marketing dept.
My personal experience:
My relationship with this email system is the free trial version (prior to purchasing the upgrade).
In my experience - The system has substandard quality and reliability. Used it twice - it worked once. A 50% success rate will not prompt my desire to upgrade.
The company appears to be under-equipped and under-staffed.
A simple inquiry to the support staff results in an automated "we've received your request and will immediately take action" message - followed later by what appears to be a human response, stating "your problem will be sent to out Tier 2 support team" - followed days later with another response that "you must contact our next support level" - followed days later with the "we apologize, and will look into your problem" - followed by an automated questionnaire/survey - followed by nothing.
The templates (basically, 4 of them offered for free version) are fairly simple to use. The response controls are sufficient. Creating your letter and importing art/photos/text is easy (as it is in most other email sending systems). Organization of contact list(s) through this system is prehistoric. List cannot be organized in any sensible order.
I hope this review helps somebody, so as to not waste the hours and hours of time that I have while attempting to send a single page email.
No need to take my word for it. Go to Vertical Response's support page and view the complaints and difficulties by their subscribers.
I'm very happy with VerticalResponse- I had already tried a couple other services and didn't quite get accustomed to the "feel" of the interface, yet VR's workflow just makes sense to me. I have nothing at all to complain about - the pricing is fair and the services they offer have just been brought up to par with their latest updated (added social media features, etc). I have no rating entered for customer support because luckily I've never had to use them as like I said, their page is just so well documented. Definitely recommended to anyone looking to start a newsletter!
Business VoIP Phone 
eCommerce Carts 
Electronic Signatures 
Email Marketing 
Employee Scheduling 
Internet Fax 
Online Billing 
Online Data Backup 
Web Hosting 
