VerticalResponse Review Hot

In reading the highly positive reviews of this company/system, I'm forced to believe that the positive reviews were possibly written by their own marketing dept.
My personal experience:
My relationship with this email system is the free trial version (prior to purchasing the upgrade).
In my experience - The system has substandard quality and reliability. Used it twice - it worked once. A 50% success rate will not prompt my desire to upgrade.
The company appears to be under-equipped and under-staffed.
A simple inquiry to the support staff results in an automated "we've received your request and will immediately take action" message - followed later by what appears to be a human response, stating "your problem will be sent to out Tier 2 support team" - followed days later with another response that "you must contact our next support level" - followed days later with the "we apologize, and will look into your problem" - followed by an automated questionnaire/survey - followed by nothing.
The templates (basically, 4 of them offered for free version) are fairly simple to use. The response controls are sufficient. Creating your letter and importing art/photos/text is easy (as it is in most other email sending systems). Organization of contact list(s) through this system is prehistoric. List cannot be organized in any sensible order.
I hope this review helps somebody, so as to not waste the hours and hours of time that I have while attempting to send a single page email.
No need to take my word for it. Go to Vertical Response's support page and view the complaints and difficulties by their subscribers.

I'm very happy with VerticalResponse- I had already tried a couple other services and didn't quite get accustomed to the "feel" of the interface, yet VR's workflow just makes sense to me. I have nothing at all to complain about - the pricing is fair and the services they offer have just been brought up to par with their latest updated (added social media features, etc). I have no rating entered for customer support because luckily I've never had to use them as like I said, their page is just so well documented. Definitely recommended to anyone looking to start a newsletter!