Nextiva vFax Review Hot

Coming from paying AT&T $35 for each of our fax lines (6 of them), Nextiva has saved me lots of money. It's different from a typical fax line but by different I mean it's much better. Faxes come in and go out faster. We don't hear of complaints that people can't send us faxes and best of all, the faxes get sent to our email addresses. Nextiva has practically turned the fax service into an email service.

I haven't had a physical fax machine connected for years now. However, I recently had a case in which a large government agency could only fax me the information I requested or I could wait 7 days for them the send it by snail mail.

I chose Nextiva based on several other reviews and signed up online. I received the activation email almost immediately, but could not login using the username and system-generated password.

I called Nextiva customer support and reached an english-speaking human with only a very short wait. He did have to place me on hold for a few minutes but was able to get my activation completed fairly quickly.

When I asked why things didn't work, he indicated that they had been seeing issues with online activations due to a system that attempts to prevent fraudulent account creation based on IP address verification. Since I know that my public IP belongs to Comcast and is easily traceable back to the CO, I'm not sure why they would have an issue with my IP.

So, now I have a fax number to give Big Brother so that I can turn around and email the information to the person who needs it.

I am on a 30 day trial basis with Nextiva but seriously considering signing up for one year to lower the monthly cost. So far the service works great, as expected, and as promised. Today I had a fax-bridge question (to use my physical fax machine) so I emailed tech support. Their system immediately sent me a reference number and within a few minutes I received another email, from a live person, with my answer.

I liked the support-response time, unlike other companies that promise to get back to you within 48 hours. I'm going to cancel my AT&T analog line and I'm sure I will stay with Nextiva for the long haul.

Nextiva has been the first and only internet fax service I've tried and I'm quite happy with the service. It was a little confusing when I started because I didn't quite understand how to change my information so I could get the faxes to my right email address, but it was admittedly my mistake and the person that helped me on the phone was nice enough to walk me through what I was doing wrong. Overall I'm quite happy and now that I have used it for a while I could never go back to my old machine!

I have been using both Nextiva's phone and fax service for the better part of the year and I have NEVER had a single problem - I haven't noticed a single outtage in the service since I signed up and I definitely don't regret using them! I'm not a high-volume user, but I definitely get my money out of both services and Nextiva is worth every penny you spend on them. Don't think about it too long, I wholeheartedly recommend them!