http://www.ebiztoolkit.com/ 76-468 http://www.ebiztoolkit.com/internet-fax/myfax-review.html After you sign up for their free trial they try to do everything they can to make you pay the monthly fee. Even after you cancel your service, they claim that they have no record and charge you. Their customer support is very poor and repeat the typical "it's in the fine print, there is nothing we can do if we don't have anything on record." Pretty much, they can claim whatever they want and it's their word versus yours. Stay away from the service. ]]> Mon, 22 Apr 2013 22:50:28 -0500 76-454 http://www.ebiztoolkit.com/internet-fax/myfax-review.html They have gone from a wonderful service to a shame bunch of bandits. I am currently embroiled with trying to get a credit for an annual renewal that they charged to my credit card after I removed my fax number from them and cancelled service. Actually, without a fax number they are unable to embarrass me with my clients. Don't even think about using Myfax. ]]> Tue, 26 Mar 2013 20:05:14 -0500 76-423 http://www.ebiztoolkit.com/internet-fax/myfax-review.html It used to be a good company. I think it was bought by eFax. Now it's horrible. They are competing with eFax which will be worse than the other. I would not go with this company if they were the last fax compnay left on the planet. But guess what, thankfully they are not. ]]> Fri, 15 Feb 2013 09:17:10 -0600 76-419 http://www.ebiztoolkit.com/internet-fax/myfax-review.html Very poor customer service. They make-up the pricing rules as they go. They want to charge 4G service rates for fax. I only receive faxes...and less than 30 pages per month. They also make it impossible to transfer your number - forcing me to change my fax number. very disappointing! ]]> Fri, 25 Jan 2013 16:56:05 -0600 76-411 http://www.ebiztoolkit.com/internet-fax/myfax-review.html I've been dealing with MyFax for a week now. I can send faxes but can't received them. They escalated the problem, but never responded. Apparently they say the phone number doesn't work and aren't offering an explanation or fix. They won't refund the money for something that doesn't work. I'm giving them a day, calling again, and then I'm filing a credit card complaint and contacting my lawyer service. Pretty good scam and/or flat poor service. ]]> Wed, 16 Jan 2013 17:49:12 -0600 76-403 http://www.ebiztoolkit.com/internet-fax/myfax-review.html Don't use MyFax. They claim they keep 12 months of faxes online but my account can't retrieve message older than 3 months. After several calls to support they say they cannot retireve my messages and they don't know why it happened. I said if it's a glitch why does it keep dropping 3 month old messages. They couldn't tell me. I asked to upgrade to a level of service that has longer retention. They said they don't have that capability. I tried to port my number to eFax but MyFax ownes the number and they won't release it. I hgihly recommend you don't use EFax. ]]> Thu, 10 Jan 2013 01:27:24 -0600 76-397 http://www.ebiztoolkit.com/internet-fax/myfax-review.html Why did the best fax service turn into doo-doo? Because they were bought out by Jfax and/or E-fax They just do not give a cap! ]]> Mon, 07 Jan 2013 02:10:49 -0600 76-395 http://www.ebiztoolkit.com/internet-fax/myfax-review.html My Fax is very easy to use and failry affordable. However after my free trial, they began charging me earlier and earlier each month! When I called the third day of the month, my premium had been paid on day 1, I was advised my cancellation would be effective immediately. I tried to explain I had just paid for the month. The representative advised me I could get a refund request form. I calmly explained that I wanted to continue to use the service I had just paid for that month but didn't want future charges. She said I could cancel immediately or get a refund. When I asked to speak to a supervisor she told me, "She will just tell you the same thing." When I asked a second time to speak to a supervisor, she said I would have a very long hold time and she didn't advise that........!!!! WHAT? Are you kidding me. This is some of the worst customer service I have ever had. I would gladly pay more for a friendly and HELPFUL service. Not reccommeneded! ]]> Thu, 03 Jan 2013 20:36:24 -0600 76-390 http://www.ebiztoolkit.com/internet-fax/myfax-review.html I have the standard package for $10 which allows me to send 100 faxes per month. I got a bill for $13.70 and inquired as to the overage. I was told that I sent 49 pages, and was billed for 137 pages (they call this the adjusted # of pages) because some of them took longer to go through. They DO NOT bill by actual # of pages sent. The service was fine, the advertising is fraudulent. ]]> Mon, 10 Dec 2012 18:13:01 -0600 76-375 http://www.ebiztoolkit.com/internet-fax/myfax-review.html This company makes it difficult to get out of the contract. Too many rules! Tried to get out the contract 3 months ago and apparently I didn't do something right, because they billed me for the 3 months. To bad for me their payment was automatic. I will never use them again and will also make sure whom ever I talk to about email fax to beware of the automatic billing contract. ]]> Wed, 07 Nov 2012 23:49:21 -0600