MyFax Review Hot

After you sign up for their free trial they try to do everything they can to make you pay the monthly fee. Even after you cancel your service, they claim that they have no record and charge you. Their customer support is very poor and repeat the typical "it's in the fine print, there is nothing we can do if we don't have anything on record." Pretty much, they can claim whatever they want and it's their word versus yours. Stay away from the service.

They have gone from a wonderful service to a shame bunch of bandits. I am currently embroiled with trying to get a credit for an annual renewal that they charged to my credit card after I removed my fax number from them and cancelled service. Actually, without a fax number they are unable to embarrass me with my clients. Don't even think about using Myfax.

It used to be a good company. I think it was bought by eFax. Now it's horrible. They are competing with eFax which will be worse than the other. I would not go with this company if they were the last fax compnay left on the planet. But guess what, thankfully they are not.

Very poor customer service. They make-up the pricing rules as they go. They want to charge 4G service rates for fax. I only receive faxes...and less than 30 pages per month.
They also make it impossible to transfer your number - forcing me to change my fax number.
very disappointing!

I've been dealing with MyFax for a week now. I can send faxes but can't received them. They escalated the problem, but never responded. Apparently they say the phone number doesn't work and aren't offering an explanation or fix. They won't refund the money for something that doesn't work. I'm giving them a day, calling again, and then I'm filing a credit card complaint and contacting my lawyer service. Pretty good scam and/or flat poor service.

Don't use MyFax. They claim they keep 12 months of faxes online but my account can't retrieve message older than 3 months. After several calls to support they say they cannot retireve my messages and they don't know why it happened. I said if it's a glitch why does it keep dropping 3 month old messages. They couldn't tell me. I asked to upgrade to a level of service that has longer retention. They said they don't have that capability. I tried to port my number to eFax but MyFax ownes the number and they won't release it. I hgihly recommend you don't use EFax.

Why did the best fax service turn into doo-doo?

Because they were bought out by Jfax and/or E-fax

They just do not give a cap!

My Fax is very easy to use and failry affordable. However after my free trial, they began charging me earlier and earlier each month! When I called the third day of the month, my premium had been paid on day 1, I was advised my cancellation would be effective immediately. I tried to explain I had just paid for the month. The representative advised me I could get a refund request form. I calmly explained that I wanted to continue to use the service I had just paid for that month but didn't want future charges. She said I could cancel immediately or get a refund. When I asked to speak to a supervisor she told me, "She will just tell you the same thing." When I asked a second time to speak to a supervisor, she said I would have a very long hold time and she didn't advise that........!!!! WHAT? Are you kidding me.
This is some of the worst customer service I have ever had. I would gladly pay more for a friendly and HELPFUL service.
Not reccommeneded!

I have the standard package for $10 which allows me to send 100 faxes per month. I got a bill for $13.70 and inquired as to the overage. I was told that I sent 49 pages, and was billed for 137 pages (they call this the adjusted # of pages) because some of them took longer to go through. They DO NOT bill by actual # of pages sent. The service was fine, the advertising is fraudulent.

This company makes it difficult to get out of the contract. Too many rules! Tried to get out the contract 3 months ago and apparently I didn't do something right, because they billed me for the 3 months. To bad for me their payment was automatic. I will never use them again and will also make sure whom ever I talk to about email fax to beware of the automatic billing contract.

Very unreliable for inbound fax delivery. Have many in my sales force that can't fax in. Have tried multiple fax machines, phone lines, etc. The platform seems to have changed within the last year or so and now I find it to be unreliable.

I was referred to myfax from a client who had no issues, in the past year thay have gone down 3 times. for the past week I was receiving faxes however sent faxes never arrived. Three strikes and I am out.

We decided to transfer/port our ATT fax line to become more virtual, greener, etc. All I needed to do was port our fax number which I have done with other businesses with no issues. This process took many weeks and many phone calls. The first time I called in I got the sense that they had lost my request and didn't even know about it. The last phone call I made today was because customers were calling to tell us that they could not fax, they just got a message "This number is not in use". Again I called support they could not explain what went wrong, nor could they even give me an ETA to fix it.

Also the interface is not user friendly it's hard to navigate and finding/confirming sent faxes is a 4 levels deep.

Bottom line, I would only sign up for this service for home use, not business use.

I have had 2 hellish experiences with MyFax such that I have stopped using it to fax. 2 times I faxed to 2 different customers in the evening. I got panic phone calls from the customers in the morning because in the first case, the document came through 800 times! The 2nd time, the document went through 1800 times! This is not, I repeat, not good for business. Customers do not like to waste reams and reams of paper! Customer support said that the fax got corrupted somewhere along the line. huh????

While customer support remains active, they can't do anything to fix an awful product. Have used myfax since 2006 at which time it was a good product and worked as advertised. Recently, I have been unable to get a fax sent through their service, and have had to use alternate providers. I do not recommend !

Used to be Very Good >>> Is Horrible after Jun-2012 change in platform

Unreliable...you have to check facebook for support status since support is nonexistent.

I have been their customer for several years and I feel stupid that i didn't look any further sooner then today. I am always missing out on faxes so much so that it has literally cost us thousands of dollars to rectify. I have been trying to reach them for two days and to no avail. We have left repeated message but no return calls. Their chat room indicated there was more then 250 callers in line before me and this was after 3 different calls and at 3 different times. I'm very disappointed with their service, tech support is usually slow at best. That's it i'm done. I will not recommend this service to any one, unless they want to lose money like me.

I started with a free trial just to check it out and it worked great! I got my own fax number which could send emails to up to 5 addresses. Same with the sending, super easy, just send emails to @myfax.com and it goes out. Also, really liked the first page preview in the emails so I could see what the fax was before opening the attachment. It's great, no hardware or software to mess with or maintain.

This service worked great for us for many months. Then, when our credit card expired, they cut off service with no warning. I changed the credit card data when I discovered this, but since then it has never worked properly - we can receive faxes just fine, but cannot send faxes. It will work for a day or two and then stop. Calls to customer service have resulted in no call-backs, just "send us a fax and copy it to this email address", over and over. Lookimng for a relaiable service at this point.