eFax Review Hot

In looking up an answer to a question I had about my efax service, I came across this review site. All the reviews I read are negative. I realize that while there are people out there with good experiences, many choose not to review until something bad happens. I want people to understand that there are benefits to this service also. This is the second company I have worked at where we use the efax service and I was instrumental in establishing the service for both companies. We use the service in the U.S. and have no issues when sending or receiving faxes. The service was pretty easy to cancel when the first company closed and to my knowledge, no further billings were received. I have been able to modify the emails that receive notification without still receiving to the old email addresses and when we receive the faxes in our emails, they are in pdf format. The service use to require a special viewer but I believe that is no longer. I would recommend this as an alternative to a traditional fax machine any day as it assists in productivity and a company no longer has the issue of losing a fax.

We signed up for the service in Spain and started testing, but the service did not work - the sending faxes reported error codes.

eFax support replied quickly that we should contact the manufacturers of the sending fax machines because that was where the problem was.

Of course that was too many companies to contact and as these faxes worked fine with all other machines we concluded the error to be with eFax.

A few weeks later we repeated the tests with the same problems and then decided to cancel the service.

Cancellation has to be done via phone, and we did so after the free trial had expired. They said that they knew about the problems in Spain but was looking to upgrade their system shortly and offered another 2 months free period. But as the service had been out of order for more than a month we said that they could contact us when it was confirmed ok again.

The reply was that we had paid for half a year and no refund would be given if we cancelled now even though they had technical problems making it impossible to receive faxes from Spain. Being a Spanish company this was of course not acceptable.

We will never use service again as we feel this is unfair, it does not work, and the company eFax does not correct their problems quick enough to be used in a business environment

I've had a FREE efax recieve-only fax number for years. At first, it was great! For the 5-7 faxes I got, per year, it was a nice, paper-less, machine-less, cost-less solution. About a year or two ago, I noticed I wasn't getting faxes when I requested them. I called the sender and, each time, they would say, "I tried over and over, but it was just busy." That's NOT what I wanted to hear. I called efax and they said (somewhat rudely) there was no support for the FREE accounts. CUST SVC=3.

I did a little research on the 'net and other people had the same problem, but it was because of unused or abuse of service. I decided to give it another go and sign up again. I got a new number and the first time, it worked great. but, then again, within a few weeks, I had the same problem. RELIABILITY=3

In addition, they do not send faxes as PDF's for the free service, so you must manually convert them from their specific format to PDF, once you receive them. Not good for portability, like receiving faxes on a phone or in a library. EASE OF USE=3 / FEATURES=3.

I understand that it's a free account, but I really do only send and receive a few faxes per year, and paying $6+ per month used to seem a little wasteful (every dollar counts!). But free (or not!) it's just NOT worth the hassle, embarassment, explanations, etc. of having this service.

The product doesn't work well.
Support is olso bad.(You can't get rid of your subscription(keep receiving spam mail) When changing email address in account pages it just doesn't really accept this.(keep receiving emails from efax on my old email address)
The faxes you receive can only be opened with a special client application that you have to download.
For this client to install you need admin rights on the system you are on. Something you probably you don't have when on the road.
Also to convert to pdf with the client it needs to connect to some efax server over some strange port, which will probalby be blocked in a normal secured business network. >so pdf conversion not possible!

Conclusion: Try some other internet fax service. I have not found the ideal solution jet. Any suggestions?

Florisz

I used efax successfully for a year. Efax automatically bills you after 12 months. I said I didn't want the service anymore as my business use had finished. Efax would not refund my annual subscription. I was a bit annoyed but hadn't followed the plot so I let it go. No problems yet. I then got in touch with them in Ireland and told them that as I was still paying for the service I might use it from time to time. The next I knew I received another bill for another year's subscription, with a different efax number. The Irish bloke (Efax works out of Ireland) I spoke with was completely unsympathetic and refused to do anything about it. I still get email bills from them but ignore them. Apart from this unfortunate episode, the service is good and efficient, well worth it. Just dot eyes and cross tees!