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Many companies use Zendesk as their email ticketing and support platform, which helps staff keep track of support and sales emails and provides far more control over assigned tasks and the time it takes for the customer to get a response.
Harvest Invoicing, an online billing platform, has just announced an integration with Zendesk, allowing staff to track time spent on each support or sales ticket by starting a timer directly within Zendesk itself. The timer then adds the ticket numbers to staff notes and matches the open ticket with it's related project and task automatically.
If your business takes advantage of either Zendesk or Harvest, you might want to consider giving the other service a try to take advantage of this new integration.